At Agricplace, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our refund and return policy carefully to understand your rights and the processes involved.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Seeds, fertilizers, and biostimulants must be unopened and in their original sealed packaging to be eligible for return. Tools must be returned in their original condition with all accompanying parts and manuals.
Non-Returnable Items
Certain types of items are exempt from being returned. Perishable goods such as certain plants or freshly harvested produce cannot be returned. Additionally, hazardous materials, flammable liquids, or gases are not eligible for return.
How to Initiate a Return
To initiate a return, please contact our customer service team at [Insert Contact Information Here] with your order number and details about the product you would like to return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Insert Contact Information Here].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Contact Information Here] and send your item to [Insert Return Address Here].
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information Here] with your order number and a photo of the damaged or defective item. We will work with you to resolve the issue, which may include a replacement or a full refund.
Cancellation Policy
You can cancel your order within 24 hours of placing it. To cancel your order, please contact us at [Insert Contact Information Here] with your order number. If your order has already been shipped, it cannot be canceled, and you will need to follow the return process outlined above.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [Insert Contact Information Here].
